Refund policy
RETURN AND REFUND POLICY
Last Updated: September 12, 2026
Thank you for shopping with Zivdhara. We want you to have a smooth and trustworthy shopping experience. If you are not satisfied with your purchase, please review the following Return and Refund Policy.
1. RETURN ELIGIBILITY
You may request a return within 7 days from the date your order is delivered, provided that:
* The product is unused and in its original condition.
* The product is returned with its original packaging, tags, accessories, manuals, and other included items, where applicable.
* The product has not been damaged, altered, washed, used, or misused by the customer.
* The product is eligible for return according to the applicable product or supplier conditions.
Some products may have different return conditions depending on their category or supplier.
2. RETURN TIMEFRAME
Return requests must be submitted within 7 days from the date of delivery.
To request a return, please contact us at:
Email: sr6043216@gmail.com
Please provide your order number and the reason for the return. We may also request photographs or videos of the product to review the request.
3. RETURN SHIPPING COST
For eligible returns due to change of mind, personal preference, incorrect size, or other customer-related reasons, the customer is generally responsible for the return shipping cost.
For damaged, defective, incorrect, or materially different products, we will review the issue and provide an appropriate resolution in accordance with applicable law and the applicable product or supplier conditions.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a damaged, defective, incorrect, or materially different product, please contact us as soon as possible after delivery.
Please provide:
* Order number
* Clear photographs or videos of the product
* Photographs of the packaging, where applicable
* A brief description of the issue
After reviewing the issue, we may provide a replacement, exchange, refund, or another appropriate resolution.
Please contact us before returning any damaged or defective product so that we can provide the correct return instructions.
5. REFUND PROCESS
Once an approved return is received and inspected, we will determine whether the product meets the applicable return conditions.
If the return is approved, the eligible refund will generally be processed to the original payment method.
Refunds will normally be initiated within 5–10 business days after the return is approved.
The time required for the refund to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider or financial institution.
6. EXCHANGES
Where available, we may offer an exchange for an eligible product instead of a refund.
Exchange availability depends on product availability, supplier availability, product condition, and the reason for the exchange.
If the requested replacement is unavailable, we may offer a refund or another suitable resolution.
7. NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including:
* Products specifically identified as final sale or non-returnable.
* Perishable products, where applicable.
* Personalized or customized products, where applicable.
* Products that have been used, damaged, altered, or modified by the customer.
* Products returned without required original packaging, accessories, tags, or other included items.
* Products that are not eligible for return under applicable product or supplier-specific conditions.
8. FINAL SALE PRODUCTS
Products specifically identified as final sale or non-returnable are not eligible for ordinary returns or cancellations.
However, this does not limit any rights available to customers under applicable consumer protection laws, including rights relating to defective, deficient, spurious, incorrectly described, or otherwise non-conforming products.
9. ORDER CANCELLATION
Customers may request cancellation of eligible unfulfilled orders within 1 hour of placing the order.
Once an order has been fulfilled, dispatched, or otherwise processed for shipment, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.
10. RETURN APPROVAL
All return requests are subject to review.
If your return is approved, we will provide the applicable return instructions, including the return address or other instructions provided by our fulfillment or supplier partner.
Please do not send a return to an address obtained from an old order, product package, or third party unless we have specifically instructed you to do so.
11. REFUND NOT RECEIVED
If your approved refund has not appeared after the stated processing period, please first check with your bank, card provider, UPI provider, or payment service.
If you still have not received your refund, please contact us at:
Email: sr6043216@gmail.com
Please provide your order number and refund details so that we can assist you.
12. CUSTOMER RIGHTS
Nothing in this Return and Refund Policy is intended to limit any rights available to customers under applicable Indian consumer protection laws.
For products that are defective, deficient, spurious, incorrectly described, or materially different from what was advertised or agreed, we will review the issue and provide the appropriate remedy required under applicable law.
13. CONTACT US
If you have any questions about returns, exchanges, or refunds, please contact us:
Zivdhara
Email: sr6043216@gmail.com
Phone: +91 9341741620
Address:
Chuttey (Piprabad), Jharkhand – Bokaro-Gomia, 825315, India
Website: zivdhara.store
We are committed to providing fair, transparent, and customer-friendly support.