Terms of service
Terms of Service
Last Updated: September 12, 2026
Welcome to Zivdhara. These Terms of Service govern your use of our website, products, and services.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. Account Terms
You are responsible for providing accurate and complete information when creating an account or placing an order.
You must be legally capable of entering into a binding agreement under applicable Indian law to use our services and place orders.
You must not use another person's account or provide false, misleading, or fraudulent information.
We reserve the right to suspend or terminate an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.
2. Pricing and Payment
All product prices displayed on Zivdhara are shown in Indian Rupees (INR), unless otherwise stated.
Prices, discounts, offers, and promotions may change at any time. Changes will not affect orders that have already been accepted and confirmed, except where required by applicable law.
Applicable taxes, shipping charges, or other mandatory charges will be displayed during the purchasing process where applicable.
We accept the payment methods available at checkout.
For Cash on Delivery (COD) orders, we may contact you to verify your order before dispatch.
3. Product Descriptions
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, sizes, colours, and other product information are accurate and up to date.
Minor differences may occur between product images and the actual product due to screen settings, lighting, manufacturing variations, or supplier-related variations.
If a product is defective, damaged, incorrect, or materially different from its description, please contact us using the details provided below.
4. Order Acceptance and Cancellation
Placing an order on our website constitutes an offer to purchase the selected products.
An order confirmation confirms that we have received your order but does not necessarily mean that the order has been finally accepted.
We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including due to:
- Product unavailability
- Pricing or listing errors
- Incorrect product information
- Suspected fraud or unauthorized activity
- Payment failure
- Shipping restrictions
- Violation of these Terms
If we cancel an order for which payment has already been received, an applicable refund will be processed through the original payment method or another appropriate method permitted by law.
5. Shipping and Delivery
We ship products to locations where delivery is available through our shipping partners and suppliers.
Estimated delivery times may vary depending on the destination, product availability, supplier processing time, shipping partner, weather, holidays, transportation conditions, or circumstances beyond our reasonable control.
The estimated delivery time will be stated on the relevant product page or at checkout where applicable.
Customers are responsible for providing a complete and accurate delivery address and contact information.
We are not responsible for delays caused by incorrect or incomplete customer information, refusal to accept delivery, or circumstances beyond our reasonable control.
Because Zivdhara may use third-party suppliers and fulfillment partners, products may be shipped directly from a supplier or fulfillment location.
6. Returns and Refunds
Returns, exchanges, cancellations, and refunds are subject to our Return and Refund Policy.
Where a return is available, the applicable return period and conditions will be stated in our Return and Refund Policy or on the relevant product page.
Products may need to meet specific eligibility conditions for return, including being unused, undamaged, and in their original packaging, where applicable.
If a product is defective, damaged, incorrect, or materially different from the description, please contact us as soon as reasonably possible with your order details and supporting information.
Nothing in these Terms limits any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
7. Prohibited Uses
You agree not to use our website or services:
- For any unlawful or fraudulent purpose
- To violate applicable Indian laws or regulations
- To impersonate another person or business
- To provide false or misleading information
- To interfere with or disrupt the website or its security
- To attempt unauthorized access to our systems or accounts
- To introduce viruses, malware, or other harmful code
- To place fraudulent or intentionally misleading orders
- To infringe the intellectual property or other rights of Zivdhara or third parties
8. Intellectual Property
Unless otherwise stated, content available on Zivdhara, including logos, brand names, text, graphics, images, product descriptions, website design, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.
9. Third-Party Services and Suppliers
We may work with third-party suppliers, logistics providers, payment processors, technology providers, and other service providers to operate our business and fulfill orders.
Third-party services may have their own terms and privacy policies.
Certain aspects of order processing, payment processing, and delivery may depend on third parties.
We remain responsible for our obligations to customers as required by applicable law.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Zivdhara will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, internet or technology failures, or supplier disruptions.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law.
11. Force Majeure
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control, including natural disasters, floods, fire, epidemics, war, strikes, transportation disruptions, government actions, technical failures, or other force majeure events.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, services, technology, or applicable laws.
When changes are made, we will update the "Last Updated" date at the top of these Terms.
We encourage you to review these Terms periodically.
13. Governing Law and Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Subject to mandatory consumer-protection rights and applicable law, disputes arising out of or relating to these Terms or your use of our website shall be subject to the jurisdiction of the competent courts in Jharkhand, India.
Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian consumer-protection laws.
14. Contact Information
Legal/Business Name: Sachin Kumar
Store Name: Zivdhara
Website: https://zivdhara.store
Email: sr6043216@gmail.com
Phone: +91 9341741620
Business/Contact Address: Chuttey (Piprabad), Jharkhand – Bokaro-Gomia, 825315, India
For questions, complaints, or concerns regarding these Terms, our products, or your order, please contact us using the information above.
We will make reasonable efforts to respond to customer queries and complaints within a reasonable period.
By using our website or placing an order, you acknowledge that you have read and understood these Terms of Service.