Shipping policy
SHIPPING POLICY
Last Updated: September 12, 2026
Thank you for shopping with Zivdhara. We are committed to providing a smooth and reliable delivery experience. Please read this Shipping Policy to understand how your order will be processed and delivered.
1. SHIPPING METHODS
We ship orders through reliable courier and logistics partners based on the delivery location and product availability.
We currently offer:
* Standard Shipping
* Other shipping services may be available depending on the product and delivery location.
The available shipping method and applicable shipping charges will be shown at checkout.
2. ORDER PROCESSING TIME
Orders are generally processed within 1–3 business days after successful payment or order confirmation.
Processing time may take longer during sales, promotional periods, holidays, high-demand periods, or due to unforeseen circumstances.
Orders are dispatched after processing is completed.
3. DELIVERY TIMEFRAME
After dispatch, orders are generally delivered within 5–10 business days.
Delivery times may vary depending on:
* Delivery location
* Courier availability
* Product availability
* Public holidays
* Weather conditions
* Remote-area delivery
* Other circumstances beyond our reasonable control
The delivery timeframe is an estimated timeframe and is not an absolute guarantee.
4. SHIPPING COST
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Free shipping may be offered on selected products, orders, or during promotional periods.
5. ORDER TRACKING
Once your order has been shipped, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information to check the status of your shipment.
Please allow some time for tracking information to become active after the order has been handed over to the courier.
6. DELIVERY DELAYS
Delivery delays may sometimes occur due to circumstances beyond our reasonable control, including:
* Weather conditions
* Natural disasters
* Public holidays
* Courier or logistics disruptions
* High shipping volumes
* Incorrect or incomplete address information
* Remote-area delivery
* Government restrictions
* Other unforeseen circumstances
If your order is significantly delayed, please contact us and we will try to assist you.
7. INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing a correct and complete delivery address and contact information at checkout.
If an order cannot be delivered because of an incorrect, incomplete, or inaccessible address provided by the customer, additional shipping or re-delivery charges may apply where applicable.
Please contact us as soon as possible if you notice an error in your delivery information.
8. FAILED DELIVERY OR RETURNED SHIPMENTS
If a shipment is returned to us or our fulfillment partner because of repeated delivery attempts, an incorrect address, refusal to accept delivery, or other customer-related reasons, we may contact you regarding available options for re-delivery or refund, subject to our Return & Refund Policy.
Any applicable re-shipping or return-to-origin charges may apply where permitted.
9. DAMAGED PACKAGES
If your package appears visibly damaged at the time of delivery, please take photographs of the package and contact us as soon as possible.
For damaged, defective, incorrect, or not-as-described products, please refer to our Return & Refund Policy for the applicable procedure and eligibility requirements.
Nothing in this Shipping Policy is intended to limit any rights available to customers under applicable consumer protection laws.
10. INTERNATIONAL SHIPPING
We currently ship only within India.
We do not currently offer international shipping.
11. CONTACT US
If you have any questions regarding shipping or delivery, please contact us:
Zivdhara
Email: sr6043216@gmail.com
Phone: +91 9341741620
Address:
Chuttey (Piprabad), Jharkhand – Bokaro-Gomia, 825315, India
Website: zivdhara.store
We are happy to help with your order and delivery-related questions.